Return & Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

Cancel Order

  • If the consumer initiates the cancellation of the order earlier than the delivery time, and within tthe time we specify for order cancellation, the order can be canceled.
  • We will ship your order within 24 hours. (In very few cases, we can't within 24 hours, but we promise to ship it within 2 business days.)
  • Therefore, we support order cancellation within 24 hours after placing the order. If your order has been shipped, you cannot cancel the order.

Reture Process

  1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
  2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
  3. Ship the item back: If your return is accepted, we’ll send you the return address, as well as instructions on how and where to send your package. (Note: Items returned without authorization will not be accepted).
  4. Most returns are processed within 5 business days after we receive your package. 

Returns 

  • Our policy lasts 30 business days. If 30 business days have gone by since your receipt, unfortunately we can’t offer you a refund or exchange. 
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

Return Charge

  • If the return is due to our problems (such as incorrect products, or quality problems of products), we will provide a full refund for you,and you are not required to bear the shipping fee.(You do have to pay for the shipping first. If it is a quality-related issue, we will refund you the shipping cost once we confirm the issue.)
  • If the return is not due to a manufacturer defect and you simply changed your mind or want a different size, customers are responsible to ship the product back to us at their own cost and our shipping cost will be deducted from the refund as well.
    • No restocking fee is to be charged to the consumers for the return of a product.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

    Next, contact your bank. There is often some processing time (3-5 business days) before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at service@hifuzzypet.com

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@hifuzzypet.com

      

    If you have any return questions, Please contact our support team via service@hifuzzypet.com for more information.